🦸Setting Up Your WhatsApp Business Profile

Learn how to configure your WhatsApp Business profile with professional branding, automated messages, and essential settings for effective property client communication.

#1 - Create a Professional Business Profile 💼

Take time to set up your business profile thoroughly, ensuring it appears polished and professional.

1. Go to web.whatsapp.com and click the three dots menu (⋮)

2. Select "Settings" > "Business tools" > "Business profile"

3. Configure your profile:

   • Add your agency name

   • Upload your agency logo

   • Add business hours

   • Include your business address

   • Add your website

   • Write a brief description

   • Add your email address

#2 - Manage Expectations with Out-of-Office Responses 🌙

Set up your Out-Of-Office (OOO) response to keep clients informed when you're unavailable. You can do this in the 'Business Tools' section of 'Settings'.

1. Go to "Settings" > "Business tools" > "Away message"

2. Click "Turn on away message"

3. Configure your settings:

   • Schedule: Choose "Custom schedule"

   • Set your business hours

   • Select recipients (Recommended: "Everyone except...")

4. Suggested away message template:

Thank you for your message. Our office is currently closed and will reopen at [TIME] on [NEXT BUSINESS DAY].

For urgent matters, please call our out-of-hours team on [NUMBER].

We look forward to assisting you during business hours.

Best regards,
[AGENCY NAME]

3. Setting Up Greeting Messages 👋

Automatically welcomes first-time contacts:

1. Go to "Settings" > "Business tools" > "Greeting message"

2. Click "Turn on greeting message"

3. Configure when to send:

   • Select "Anyone who messages you for the first time"

   • Choose "Everyone" or customise recipients

4. Suggested greeting template:

Welcome to [AGENCY NAME]! 

Thank you for getting in touch. A member of our team will respond to your enquiry shortly.

For immediate property updates, visit: [WEBSITE]

Best regards,
The [AGENCY NAME] Team

Pro Tips 💡

• Keep messages concise and professional

• Include clear next steps or expectations

• Update business hours during holidays

• Review and refresh automated messages quarterly