# Setting Up Your WhatsApp Business Profile

### **#1** - Create a Professional Business Profile **💼**

Take time to set up your business profile thoroughly, ensuring it appears polished and professional.

<figure><img src="/files/p4OrcvpkK4SfuwLrAcOy" alt="" width="458"><figcaption></figcaption></figure>

1. Go to web.whatsapp.com and click the three dots menu (⋮)
2. Select "Settings" > "Business tools" > "Business profile"
3. Configure your profile:
   * Add your agency name
   * Upload your agency logo
   * Add business hours
   * Include your business address
   * Add your website
   * Write a brief description
   * Add your email address<br>

### **#2** - Manage Expectations with Out-of-Office Responses **🌙**

Set up your Out-Of-Office (OOO) response to keep clients informed when you're unavailable. You can do this in the 'Business Tools' section of 'Settings'.

<figure><img src="/files/MQoS6wlc5gUFWeekdqBY" alt="" width="228"><figcaption></figcaption></figure>

1. Go to "Settings" > "Business tools" > "Away message"
2. Click "Turn on away message"
3. Configure your settings:
   * Schedule: Choose "Custom schedule"
   * Set your business hours
   * Select recipients (Recommended: "Everyone except...")
4. Suggested away message template:

{% code overflow="wrap" %}

```
Thank you for your message. Our office is currently closed and will reopen at [TIME] on [NEXT BUSINESS DAY].

For urgent matters, please call our out-of-hours team on [NUMBER].

We look forward to assisting you during business hours.

Best regards,
[AGENCY NAME]
```

{% endcode %}

### **3. Setting Up Greeting Messages 👋**

Automatically welcomes first-time contacts:

1. Go to "Settings" > "Business tools" > "Greeting message"
2. Click "Turn on greeting message"
3. Configure when to send:
   * Select "Anyone who messages you for the first time"
   * Choose "Everyone" or customise recipients
4. Suggested greeting template:

{% code overflow="wrap" %}

```
Welcome to [AGENCY NAME]! 

Thank you for getting in touch. A member of our team will respond to your enquiry shortly.

For immediate property updates, visit: [WEBSITE]

Best regards,
The [AGENCY NAME] Team
```

{% endcode %}

**Pro Tips** 💡

* Keep messages concise and professional
* Include clear next steps or expectations
* Update business hours during holidays
* Review and refresh automated messages quarterly


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