Troubleshooting Issues with WhatsApp Business and SalesRook
Common issues users face when using WhatsApp Business, along with best practices and advice on how to resolve them.
Last updated
Common issues users face when using WhatsApp Business, along with best practices and advice on how to resolve them.
Last updated
While SalesRook helps streamline your WhatsApp messaging by syncing with Reapit CRM, it’s important to note that SalesRook does not control the WhatsApp platform itself. Your use of WhatsApp Business as an individual user is subject to the WhatsApp Business Terms of Service. Below are common issues users face when using WhatsApp Business, along with best practices and advice on how to resolve them directly with WhatsApp.
Explanation: WhatsApp may block users for engaging in behaviour that appears spammy. This often happens if you:
Register a new number and send mass messages to many people at once.
Copy and paste the same message to numerous recipients.
Contact clients out of the blue with no prior communication history, and those clients either don't respond or block/report you.
Best Practices:
Warm up your account: Avoid messaging hundreds of contacts right after registering a new number.
Avoid repetitive messaging: Sending the same message template to multiple recipients looks like spam and can trigger a block.
Check the number’s history: If your Direct Dial-In (DDI) number was previously issued and misused, you may want to contact your DDI provider for a new number.
How to Resolve: If your account has been blocked, you can appeal to WhatsApp. Visit WhatsApp Support to find the appropriate contact method. Explain your situation and request reinstatement.
Explanation: This message usually means your account has been flagged for sending spammy or impermissible communications. Common reasons include:
Sending the same message to too many contacts.
Engaging in unsolicited communication with clients who block or report you.
How to Resolve: Unfortunately, SalesRook cannot resolve this issue for you. You will need to contact WhatsApp directly. Use the following template to send an appeal email:
Subject: Question about WhatsApp Business for iPhone
Email body:
Request for Account Reinstatement Due to Unwarranted Blocking WhatsApp Number: [INSERT NUMBER]
Dear WhatsApp Customer Service,
I hope this message finds you well. I am writing to kindly request your assistance in reviewing and reinstating my WhatsApp Business account, which has recently been disconnected. It appears there has been a misunderstanding regarding the activity on my account.
I have always adhered to WhatsApp’s guidelines and have not knowingly engaged in any violations. All my contacts are professional connections who have provided their information in compliance with GDPR and have requested communication through WhatsApp for professional purposes.
I kindly request that your team review my account and reinstate it at your earliest convenience, as it is essential for my work.
Thank you for your attention to this matter.
Regards, [INSERT NAME] WhatsApp Number: [INSERT NUMBER]
Email this to the contact provided by WhatsApp at WhatsApp Support.
Explanation: This is a common issue during the account registration process, but unfortunately, SalesRook cannot assist with this. The registration process for WhatsApp is managed entirely by WhatsApp itself.
Best Practices:
Double-check your phone number and ensure it is correctly entered.
Make sure you have a stable internet connection.
Confirm that your phone can receive SMS messages or calls.
Additional Troubleshooting Steps: Some other actions that we’ve tried in the past that are worth trying:
Turn off Wi-Fi and use cellular data instead.
Turn Data Roaming on (iPhone: Settings > Cellular > Cellular Data Options > Data Roaming), and toggle "Limit IP address tracking" off.
Change phone region to UK or United States (Settings > General > Language & Region).
Turn off any VPN if you’re using one.
If you’re not using a VPN, try turning one on and setting the location to the UK.
How to Resolve: If you're still not receiving the verification code, contact WhatsApp support directly for assistance through WhatsApp Support.
Explanation: We can provide best practice advice, but unfortunately, resolving WhatsApp account bans is beyond SalesRook’s control. Typically, account blocks occur because the user is sending the same message to too many people in a way that appears like spam.
Best Practices:
Avoid repetitive messaging: Train your team to avoid copy-pasting the same message to multiple recipients, which can trigger WhatsApp's spam filters.
Use different numbers: If the account keeps getting banned, consider switching to a new phone number to prevent further blocks.
How to Resolve: Have the employee send an appeal to WhatsApp using the following email contact: smb_web@support.whatsapp.com. Be sure to include the phone number in question and request a review of the account status. Alternatively, try registering a new number for the employee.
Please remember that SalesRook integrates with WhatsApp but has no control over WhatsApp Business accounts, their registration, or their banning processes. For any account-related issues, it’s best to consult directly with WhatsApp Support.
